Enhance Asset Performance With Experiences That Drive Revenue

Attentive, Customer-Focused Service

• Our professionally trained valet teams deliver a welcoming, and frictionless arrival experience with precision and care. Using proven, data-driven solutions and integrated smart parking technology, we help increase satisfaction while improving operational efficiency.
• Our Nexity by Towne technology platform includes intuitive valet software that’s simple to use for both valet teams and customers. Reduce administrative processes by managing payments, pick up requests and waiting times digitally including SMS capability through both mobile app and web portal options.
• We partner with you to design a customized arrival through departure experience that reflects your brand and meets your unique needs. Our parking management services leverage real-time data and pricing analysis to optimize performance—supporting both customer experience and financial goals.

Seamless, Frictionless Arrival through Departure Experience
Put customers at ease from the moment they arrive. Our self-parking solutions deliver a seamless, frictionless experience with no touch entry and payment—enhancing convenience, safety, and flow throughout your property.

Deliver a Premium Experience and Drive Loyalty

• Clean, safe and secure well-marked and professionally maintained facilities
• Friendly, in-market hospitality-trained staff who embody a customer-first mindset enhancing your brand and supporting repeat visits
• 24/7 customer support ensures customer satisfaction, operational continuity and effective enforcement

Integrated Self-Parking Solutions

• Optimize revenue, profit and business intelligence for asset owners
• The only solution with fully integrated PARCS, guidance, and a customizable app designed for accuracy and reliability
• Flexible and convenient payment options for kiosks, app, or scan-to-pay – supporting Google Pay, Apple Pay, credit/debit, WeChat, Alipay, Paywave, QR codes, PIN entry, and more.
• Streamlined access for any setup – gated or gateless – using LPR, credentials and mobile entry, along with LED guidance systems and dynamic way-finding and signage to keep vehicles moving.
• Data and analytics that support capacity planning, safety and security
• One end-to-end solution provided by a single partner

• Our parking management services improve efficiency and ease of access while helping you get the most from your parking assets. Through smart, data driven solutions, we create a seamless parking experiences.
• From lot layout and traffic flow to staffing, maintenance and signage, we handle it all:
• Flexible, Scalable Support – Whether you need full service parking management or the right technology solution, we’ll create the right model for your property.
  • With our years of expertise along with our proprietary AI powered revenue solutions including dynamic pricing, performance analytics, and demand generation drives revenue and profitability
  • Traffic flow analysis and way-finding
  • Pricing analysis and performance recommendations
  • Remote lot and shuttle solutions

• Driven to Create Exceptional Experiences

  Count on Towne to deliver safe, efficient and cost-effective shuttle service that is clean, convenient and pleasurable for patients, visitors and staff. Our expertly run shuttle service is DOT and ADA-compliant.

  • Vetted, extensively trained drivers who undergo monthly road tests, MVR reviews and comprehensive service training
  • On-brand solutions like vehicle wrapping and alternative fuels
  • Our entire fleet utilizes Samsara technology for real-time GPS tracking, live location sharing, rider communication, dash cams, and safety tools to optimize operations and improve the guest experience
  • Vehicle tracking for maximum efficiency and reduced wait times
  • Vehicle telematics and route optimization to monitor driver usage, maximize vehicle performance and extend equipment lifecycle while reducing fuel and maintenance
    

• Whether for a hospital, convention center, residential facility or sports arena, Towne’s professionally-trained teams ensure a seamless experience from arrival to departure to create a unified, elevated brand experience.
• Our entrance operations solutions ensure a seamless, safe experience for patients, visitors, guests and staff. Whether assisting with wayfinding, managing the check-in process, or ensuring a safe environment with screening and access control services, our teams are ready to deliver 5-star service for a smooth, safe and stress-free entry.
• Our service-oriented teams welcome each person entering your doors and acts as an ambassador to guide them through their journey.

• Whether assisting hospitals’ high traffic lobbies, greeting hotel guests, welcoming residents home, or helping fans and visitors navigate complex stadiums or convention centers, our teams help ensure comfort, clarity, and ease throughout the visit.
  • Patient and visitor greeting
  • Check in and registration
  • Wayfinding and amenity information
  • Parking validation
• Seamless check-in ensures on-time arrivals, reduces delays, builds trust and enhances the experience

Connecting Patients to Care

• Our team welcomes patients and get them where they need to go with our wheelchair escort services, facilitate transport and on-time arrival to appointments, and other services critical to their care. And, when it’s time to leave, we support a thoughtful and efficient discharge experience. We’re experienced in the major technologies, including teletracking and EPIC Rover, making our support truly seamless.
• With our logistics expertise, deep understanding of the healthcare environment, and 5-star hospitality service, our teams deliver higher patient satisfaction, improved patient flow, and enhanced department productivity – creating a seamless experience for both patients and staff.
• Positive experiences improve patient engagement – patients who receive guidance establish trust in hospital staff and are 20% more likely to schedule return appointments.

A Focus On Individualized Care

• Enlist our Observational Sitter service to ensure the wellbeing of patients, while relieving the strain on clinical staff and reducing overtime. Our team provides round-the-clock observation required for cases that need special attention. Working under the direction of your clinical staff, our team notifies your clinical staff of any behaviors or setbacks to mitigate potential complications.
• All associates undergo comprehensive safety and healthcare services training in AIDET, blood-borne pathogens, universal precautions, HIPAA, deescalation techniques, and ensure they remain focused on maintaining a safe environment for both patients and staff.
• Each service is delivered with professionalism, empathy, and a relentless focus on health and safety.

A Confident, Warm Welcome

• Door service is more than opening a door—it’s a defining moment in the guest or tenant arrival experience. Our teams focus on the details that build confidence and care, from personalized greetings to a consistently warm welcome.
• Towne’s professionally trained associates ensure seamless service during peak times while supporting bell, amenity delivery, room service runs, wayfinding, residential lobbies and more.
• Paired with valet, our door service creates a smooth, memorable arrival through departure experience for guests—and greater operational efficiency for you.

Truly Exceptional Experiences—for Guests and Your Team

• At pool and beach resorts and residential facilties, we manage guest‑focused services including security, chair and umbrella setup, towel distribution, and activity coordination. Our teams also maintain the area to ensure a clean, safe, and enjoyable experience from arrival through departure.
• For golf resorts, we support the full guest experience with golf cart management, guest greeting, event support, and more, allowing your team to focus on what matters most.